Help & Support

Find answers to common questions

  • Click Register and enter your mobile number. We send a 6-digit code by SMS; once it is verified, choose who the profile is for (Myself, Son, Daughter, Brother, Sister, Relative or Friend) and enter the name, gender and date of birth. Registration is free. Then complete the short five-step profile setup, upload a photo and pass the live face verification in the Rejoice app — your account becomes active once the face check succeeds.

    Register now
  • Members must be at least 18 years old — the registration form checks the date of birth. A profile may be created on behalf of a relative or friend with their consent, and one person may maintain only one active profile.

  • No. Rejoice Matrimony has no passwords or email logins. You always sign in with your mobile number and a one-time code sent to it by SMS.

    Login
  • Your mobile number is your sign-in identity, so it cannot be changed from the app. Contact us from the number registered on your account and our team will help.

    Contact us
  • Yes. If a member shared their invite link with you, the code is filled in for you on the registration form. You can also type the 8-character code yourself when registering.

  • Your mobile number is how you sign in. Every login and sign-up sends a 6-digit code by SMS; the code is valid for 10 minutes and you can request a new one if it does not arrive. This proves the number belongs to you.

  • Our team reviews member details and awards the Verified badge to profiles it has validated. You will receive a notification as soon as your profile is verified. Keeping your profile complete and accurate helps.

  • Every photo is reviewed by our moderation team before other members can see it. You can upload up to 6 photos (JPG, PNG or WebP, up to 4 MB each) and choose which one is your primary photo.

    Manage photos
  • Your profile appears in search and matches once all five profile setup steps are complete and your profile visibility is switched on in Account Settings.

    Account Settings
  • Yes. Registering, creating your profile, searching, sending and responding to interests and shortlisting are all free. Free members can message each other once an interest has been accepted.

  • Premium plans unlock viewing contact numbers (each plan includes a set number of contact views), messaging any member without waiting for an accepted interest, and seeing who viewed your profile — for the duration of the plan. Higher plans add extras such as a profile badge and priority support.

    Compare plans
  • Open Membership, choose a plan and pay by UPI, card, net banking or wallet. The plan is activated as soon as the payment is confirmed, and every purchase is listed in your payment history.

    Membership
  • The new plan starts immediately and replaces your current plan. Contact-view quotas reset with each new plan purchase.

  • As stated in our Terms of Use, membership fees are non-refundable except as required by law.

    Read the Terms
  • Share your personal invite link from Refer & Earn. When someone registers with your link or code, bonus contact views are added to your account and you are notified.

  • The Matches page suggests members based on your Match Preferences and shows a compatibility percentage on each profile. Keep your preferences up to date for better suggestions. Where horoscope matching is enabled, profiles also show a horoscope compatibility score.

    Match Preferences
  • An interest tells a member you would like to connect, and you can add a short personal note. They can accept or decline it, and you can withdraw an interest while it is still pending. Once an interest is accepted, you can message each other.

    My Interests
  • Tap the shortlist button on any profile to save it to your Shortlisted page so you can come back to it later. Tap it again to remove the profile.

    Shortlisted
  • Yes. Save any search and choose daily or weekly email alerts for new members matching it. You can switch alerts off or delete a saved search at any time.

    Saved searches
  • The Profile Views page lists members who visited your profile. Seeing who viewed your profile is included with premium plans.

    Profile Views
  • Your phone number and email are hidden from other members. They become visible only when you accept a connection or when a premium member uses one of their contact views. Guests who are not signed in see only blurred photos and masked names.

    Privacy Policy
  • In Account Settings, switch off profile visibility. While hidden, you will not appear in search or matches. Switch it back on whenever you are ready.

    Account Settings
  • Use the options on their profile. Blocked members can no longer see or contact you, and you can unblock them from your blocked list. When reporting, choose a reason (for example a fake profile or a request for money) and optionally block them too — our moderation team reviews reports within 24 hours. Never send money to anyone you meet on the platform.

    Blocked members
  • Every member takes a short live selfie in the Rejoice app, which is matched against their profile photo. Until it passes, the account stays on hold and cannot be seen or contact anyone. If it fails you can retry or request a manual review.

  • Yes. From Data Export you can generate a ZIP archive of your account data and download it. You can request a fresh export up to three times per day.

    Data Export
  • Go to Account Settings and confirm with the one-time code we send to your mobile number. Deletion is permanent and removes your profile, photos, interests, messages and matches.

    Account Settings
  • Check that your phone number is correct, wait a moment and use "Resend code". For security, new codes can only be requested a few times every couple of minutes, and each code expires after 10 minutes. If it still does not arrive, contact us.

  • Yes. Rejoice Matrimony can be installed as a web app: open the site in your mobile browser and choose "Install app" or "Add to Home screen".

  • The bell icon at the top of the page shows new interests, accepted interests, new messages, plan activation and verification updates. Open Notifications to see them all.

    Notifications
  • Refresh the page and make sure you are using an up-to-date browser. If you were signed out, simply log in again. If the problem continues, send us a message with the page you were on and what happened.

  • Send us a message through the contact form, email hello@rejoicematrimony.com or support@rejoicematrimony.com, or call +91 98470 00000 (Mon – Sat, 9:00 AM – 6:00 PM). Our team replies within 24 hours.

    Contact us
  • Yes. Higher plans include priority customer support, and the top plan includes a dedicated relationship advisor. See the plan details for what each plan includes.

    View plans

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